Refund and Returns Policy

Refund Policy for Adhiss Marketing Pvt Ltd

At Adhiss Marketing Pvt Ltd, we aim to deliver exceptional digital services with complete transparency. This refund policy for adhiss marketing Pvt Ltd outlines the conditions under which refunds may be granted for our digital marketing, design, development, and consulting services offered through adhiss.com.

Our goal is to build trust, maintain fairness, and ensure a smooth working relationship.

1. General Refund Policy

Since we offer digital services, most of our work involves time, effort, tools, and strategic planning. Therefore:

✔ Refunds are limited and evaluated case-by-case.

Refunds cannot be provided for services where:

  • Work has already begun
  • Strategy documents or digital assets have been delivered
  • Paid advertisements have been launched
  • Third-party tools or ad spend has been purchased
  • Development, SEO, or design work is underway

We maintain honest communication and ensure the client reviews and approves all work phases.

2. Eligible Refund Situations

A partial or full refund may be considered if:

  • No work has been initiated after payment
  • A technical error caused duplicate billing
  • Adhiss Marketing Pvt Ltd is unable to deliver the agreed scope
  • A project is canceled before onboarding begins

Each request will be reviewed within 7 business days.

Non-Refundable Services

The following services are non-refundable:

  • SEO monthly plans
  • Social media management
  • Paid ads management (Google, Meta, TikTok, etc.)
  • Website development after initial setup starts
  • Branding, logo, and creative design once concepts are shared
  • Content writing after draft delivery
  • Digital audits, research, and consultations
  • Third-party subscriptions or software purchases

These services require significant time, planning, and resources.

Project Cancellation Policy

Clients may request project cancellation, but refunds depend on the stage:

Before Project Start

✔ Partial or full refund may be available.

After Project Begins

❌ No full refund is possible.
✔ Only unused hours or unperformed tasks may be considered.

After Final Delivery

❌ No refunds are granted once project materials are delivered.

5. Payment Disputes

If a billing or payment issue occurs:

  • Contact our support team immediately
  • Provide transaction details
  • Our team will resolve the issue within 5–7 working days

Filing chargebacks without internal communication violates our service agreement.

 Turnaround Time for Refunds

Approved refunds are processed within:
7–14 business days
depending on payment provider timelines.

We will notify you once the refund has been initiated.

7. Third-Party Costs (Non-Refundable)

Any payment made for third-party tools or expenses cannot be refunded, including:

  • Domain purchases
  • Hosting
  • Email marketing tools
  • Plugins and paid themes
  • Paid advertising budget
  • Software licenses

These payments go directly to third-party providers.

How to Request a Refund

To request a refund, please contact:
📧 Email: support@adhiss.com
Subject: Refund Request – [Your Project Name]

Include:

  • Your full name
  • Transaction ID
  • Service purchased
  • Reason for refund request
  • Date of payment

Our team will respond within 24–48 hours.

Why Choose Adhiss Marketing Pvt Ltd?

  • Transparent refund rules
  • Fair process for all clients
  • Clear communication
  • Professional, ethical service
  • No hidden charges
  • Dedicated support team

We value your trust and aim to maintain long-term professional relationships.

Internal Link Suggestions

  • /terms-and-conditions – View service terms

  • /privacy-policy – Learn how we handle data

  • /contact – Talk to our support team

🌍 External Link Suggestions

  • Stripe Refund Policy
  • Google Ads Billing Help Center
  • PayPal Dispute Center

FAQs

1. Can I get a refund after the project has started?

Refunds are limited once work begins, as digital services require time and resources.

2. What if I was charged twice?

Duplicate billing will be fully refunded after verification.

3. Are third-party costs refundable?

No. Payments for domains, hosting, ads, or tools go directly to third-party providers.

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