Refund Policy for Adhiss Marketing Pvt Ltd
At Adhiss Marketing Pvt Ltd, we aim to deliver exceptional digital services with complete transparency. This refund policy for adhiss marketing Pvt Ltd outlines the conditions under which refunds may be granted for our digital marketing, design, development, and consulting services offered through adhiss.com.
Our goal is to build trust, maintain fairness, and ensure a smooth working relationship.
1. General Refund Policy
Since we offer digital services, most of our work involves time, effort, tools, and strategic planning. Therefore:
Refunds are limited and evaluated case-by-case.
Refunds cannot be provided for services where:
- Work has already begun
- Strategy documents or digital assets have been delivered
- Paid advertisements have been launched
- Third-party tools or ad spend has been purchased
- Development, SEO, or design work is underway
We maintain honest communication and ensure the client reviews and approves all work phases.
2. Eligible Refund Situations
A partial or full refund may be considered if:
- No work has been initiated after payment
- A technical error caused duplicate billing
- Adhiss Marketing Pvt Ltd is unable to deliver the agreed scope
- A project is canceled before onboarding begins
Each request will be reviewed within 7 business days.
Non-Refundable Services
The following services are non-refundable:
- SEO monthly plans
- Social media management
- Paid ads management (Google, Meta, TikTok, etc.)
- Website development after initial setup starts
- Branding, logo, and creative design once concepts are shared
- Content writing after draft delivery
- Digital audits, research, and consultations
- Third-party subscriptions or software purchases
These services require significant time, planning, and resources.
Project Cancellation Policy
Clients may request project cancellation, but refunds depend on the stage:
Before Project Start
Partial or full refund may be available.
After Project Begins
No full refund is possible. Only unused hours or unperformed tasks may be considered.
After Final Delivery
No refunds are granted once project materials are delivered.
5. Payment Disputes
If a billing or payment issue occurs:
- Contact our support team immediately
- Provide transaction details
- Our team will resolve the issue within 5–7 working days
Filing chargebacks without internal communication violates our service agreement.
Turnaround Time for Refunds
Approved refunds are processed within:
7–14 business days
depending on payment provider timelines.
We will notify you once the refund has been initiated.
7. Third-Party Costs (Non-Refundable)
Any payment made for third-party tools or expenses cannot be refunded, including:
- Domain purchases
- Hosting
- Email marketing tools
- Plugins and paid themes
- Paid advertising budget
- Software licenses
These payments go directly to third-party providers.
How to Request a Refund
To request a refund, please contact:
Email: support@adhiss.com
Subject: Refund Request – [Your Project Name]
Include:
- Your full name
- Transaction ID
- Service purchased
- Reason for refund request
- Date of payment
Our team will respond within 24–48 hours.
Why Choose Adhiss Marketing Pvt Ltd?
- Transparent refund rules
- Fair process for all clients
- Clear communication
- Professional, ethical service
- No hidden charges
- Dedicated support team
We value your trust and aim to maintain long-term professional relationships.
Internal Link Suggestions
-
/terms-and-conditions– View service terms -
/privacy-policy– Learn how we handle data -
/contact– Talk to our support team
External Link Suggestions
- Stripe Refund Policy
- Google Ads Billing Help Center
- PayPal Dispute Center
FAQs
1. Can I get a refund after the project has started?
Refunds are limited once work begins, as digital services require time and resources.
2. What if I was charged twice?
Duplicate billing will be fully refunded after verification.
3. Are third-party costs refundable?
No. Payments for domains, hosting, ads, or tools go directly to third-party providers.